Privacy Policy
Last updated: 4 March 2026
1. Introduction
This Privacy Policy explains how Stuvia International B.V. ("Stuvia", "we", "us", or "our") collects, uses, and protects personal data when you use the Stuvia website and services (the "Service").
This policy applies to users accessing the Service in India and is designed to comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) where applicable.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data Controller
The Service is operated by Stuvia International B.V.
Stuvia International B.V. acts as the controller of personal data collected through the Service.
If you have any questions about this Privacy Policy, you can contact us at: support@stuvia.com
3. Personal Data We Collect
We may collect the following types of personal data when you use our Service:
Account Information
- Name
- Email address
- WhatsApp or phone number
- Account login details
Transaction Information
- Purchase history
- Payment confirmation details
- Order information
Payment card details are processed by third-party payment providers and are not stored by Stuvia.
Technical Information
- IP address
- Device type
- Browser type
- Operating system
- Website usage data
Customer Support Information
If you contact us, we may collect information related to your request or support inquiry.
4. How We Use Your Data
We use personal data for the following purposes:
- To create and manage user accounts
- To process purchases and deliver digital content
- To communicate with users via email or WhatsApp where appropriate
- To provide customer support
- To improve the website and user experience
- To prevent fraud and misuse of the Service
- To comply with legal obligations
5. Legal Basis for Processing
Where applicable, Stuvia processes personal data based on:
- Performance of a contract (such as delivering purchased content)
- User consent
- Compliance with legal obligations
- Legitimate business interests such as preventing fraud or improving services
6. Sharing of Personal Data
We may share personal data with trusted third parties when necessary to operate the Service, including:
- Payment service providers
- Hosting and cloud infrastructure providers
- Analytics providers
- Customer support tools
- Communication providers used for messaging services (such as WhatsApp)
These parties process personal data only as necessary to provide their services to Stuvia.
We may also disclose personal data when required by law or regulatory authorities.
7. International Data Transfers
As Stuvia International B.V. is based in the Netherlands, personal data may be transferred to and processed in countries outside India.
When such transfers occur, we take reasonable measures to ensure that personal data is protected in accordance with applicable data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
When personal data is no longer required, it will be deleted or anonymized where reasonably possible.
9. Your Rights
Subject to applicable law, users may have the right to:
- Request access to personal data we hold about them
- Request correction of inaccurate information
- Request deletion of personal data
- Withdraw consent for certain data processing activities
Requests can be submitted by contacting us at support@stuvia.com.
10. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Enable core website functionality
- Analyze website usage
- Improve the user experience
You may control cookie preferences through your browser settings.
11. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.
However, no internet-based service can be completely secure, and we cannot guarantee absolute security.
12. Children's Privacy
The Service is not intended for children under the age of 18 without parental consent.
If we become aware that personal data has been collected from a minor without appropriate consent, we will take steps to remove that information.
13. Grievance Officer (India)
In accordance with applicable Indian regulations, users may contact our designated grievance contact for complaints or concerns relating to personal data.
Grievance contact:
Stuvia Support Team
Email: support@stuvia.com
We will make reasonable efforts to acknowledge and address complaints within a reasonable timeframe in accordance with applicable laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with an updated "Last updated" date.
15. Contact
If you have questions or requests related to this Privacy Policy, please contact: support@stuvia.com