Refund Policy
Last updated: 4 March 2026
1. Introduction
This Refund Policy explains the conditions under which refunds may be issued for purchases made through the Stuvia website.
The Service is operated by Stuvia International B.V. ("Stuvia", "we", "us", or "our"). By purchasing digital materials through our website, you agree to this Refund Policy.
2. Digital Products
All products sold on the Service consist of digital educational materials that are delivered electronically through your user account.
Because digital products can be accessed immediately after purchase, refunds are subject to the conditions described below.
3. Refund Eligibility
A refund may be requested if all of the following conditions are met:
- The refund request is submitted within 14 days of the purchase date, and
- The purchased material has not been downloaded, and
- The user has not otherwise accessed or used the content.
If the material has already been downloaded, the purchase is considered completed and the product is deemed delivered, and refunds will generally not be issued.
4. Technical Issues
If you are unable to access purchased materials due to a technical issue on our platform, please contact our support team.
If the issue cannot be resolved within a reasonable timeframe, we may issue a refund or provide an alternative solution.
5. Incorrect or Misleading Content
If purchased materials are materially different from their description, users may contact support for review.
In such cases, Stuvia may investigate the issue and determine whether a refund or replacement is appropriate.
6. Refund Process
To request a refund, users must contact: support@stuvia.com
Please include:
- Your account email address
- Order details or receipt
- A brief explanation of the request
Refund requests are typically reviewed within a reasonable timeframe.
7. Method of Refund
If a refund is approved, it will be issued using the original payment method used for the purchase where possible.
Processing times may vary depending on the payment provider.
8. Abuse of Refund Policy
Stuvia reserves the right to deny refund requests in cases of suspected abuse, fraud, or repeated attempts to obtain refunds after accessing or downloading content.
Accounts found to be abusing the refund policy may be suspended or terminated.
9. Consumer Rights
Nothing in this Refund Policy limits any rights that users may have under applicable consumer protection laws, including the Consumer Protection Act, 2019 in India.
10. Contact
If you have questions regarding this Refund Policy, please contact: support@stuvia.com